Annually, nearly 50 million customers travel through our airports, Reagan National Airport and Washington Dulles International Airport. It's a given: most of these customers have significant anxiety about their travel, even before leaving home.
The airport indoor GPS capability helps to drastically reduce the passenger’s anxiety surrounding their travel. Airport GPS capability helps passengers find points of interest, take the best path to get there, and offers additional personalized information along each step of their airport journey.
Customers can determine where they are and get turn-by-turn “bluedot” wayfinding assistance. The solution offers messaging capabilities to deliver location-based assistance with food ordering, promotions and more. Its GPS capabilities also constitute a key part of our Airport's emergency response, delivering alerts based on a customer's location within our airport grounds.
For our Airports, the solution enables better understanding of passenger flow, congestion, dwell time, and timing of events via heatmap analytics, which in turn boosts airport operational efficiencies. It also enhances our understanding of our patron's preferences.